Frequently Asked Questions

Pricing

Q - Do you price match?

A - Where we are quoting "like for like" we endeavour to beat any quote or match it but with better quality games

National & International Coverage

Q - What area do you cover + do you go abroad?

A - All over – As well as the UK, we have provided games for parties and events around Europe e.g. Amsterdam, Barcelona, Berlin, Belfast, Dusseldorf, Dublin, Davos, Hamburg, Milan, Montreux, Nuremberg, Niece, Paris, Rome. Note - Price on application

Location – Setup - Use

Q - What power does the game need?

A - You will see the power requirements of each game in its “Technical Specifications”. Most games will have a standard 13amp fuse/plug and draw no more power than a household kettle

Q - How big is the game?

A - You will see the dimensions of each game in its “Technical Specifications”

Q - What size door will it fit through?

A - You will see the minimum door width required of each game in its “Technical Specifications”

Q - Can the game go upstairs?

A - You will get the information on this “Installation Details”.

Q - Will the game fit in a lift?

A - We will need the dimensions of the lift from you. Some games can be stripped down to fit in a small lift but on other games it is not possible. If it does not fit, we will try to find an alternative for you.

Q - Do I need to put coins in to play the game?

A - No, all of our games are set on ‘free play’; So you just push the start button and play

Q - Are the games noisy?

A - You will be shown where the volume control is, and this can be set from silent to very loud. Also, the games are set so that they do not make a noise when they are not being played (Attract mode is turned off)

Q - Can we run a competition on the game and keep scores?

A - You can but this will require an attendant. The score board inside most of these games only allows you to put some initials up which means you may not find the winner. We can supply a score board and staff, but you may want to do that yourselves in which case we will give you all the information that you require and show you how to do it

Faults/Errors on Machines

Q - What happens if the game develops a fault?

A - In the unlikely circumstance that the game develops a fault, please contact the installation engineer and if you cannot then call the office line 01635 529952 and we will endeavour to sort the problem as quickly as possible. Sometimes we can talk you through a solution (have you tried turning it off and back on again) and quite often our engineer is nearby

Health & Safety/Public Liability & Risk Assessments

Q - Do you have Public liability?

A - Yes, we have £10 million worth of cover 

Q - Do you have risk assessments?

A - Yes, we have risk assessments that cover all scenarios - bespoke assessments for your event will come through at time of confirming your order

Additional Services

Q - Do you supply an attendant?

A - Attendants are not usually required but some clients prefer to have one on site to help explain the game(s) to guests and/or keep track of scores; If this is the case we can supply one at an additional cost.